Last updated: August 20, 2026
CaTCF plans are one-time payments for fixed-term digital access and do not renew automatically. This policy explains how to request a refund and how a refund affects access.
The order page shows the plan, price, currency, any applicable tax, access term and payment account before purchase. Please check them carefully. Fixed-term plans expire automatically, so there is no renewal to cancel.
Contact support promptly from the email address on the purchasing account. Include the order number or Stripe receipt information, purchase date, plan and reason. Do not send a complete card number, security code, online-banking password or original identity document.
We assess each request using payment status, service usage, supporting details, technical faults, duplicate or unauthorized charges and any mandatory consumer law that applies. A request is not automatically approved merely because it was submitted.
If the service materially differed from the pre-purchase description, you were charged twice, or a confirmed platform fault continuously blocked the main paid features, explain that in the request for priority review. We may verify account and transaction security for a suspected unauthorized payment.
Stripe and your financial institution process the refund. After it is approved and initiated, card refunds commonly appear in about 5–10 business days; other methods and banks may be faster or slower. A quick refund may appear as a reversal of the original charge rather than a separate credit.
If the payment institution rejects or returns a refund, we will use the Stripe status to confirm next steps. Keep your receipt and support correspondence.
This policy does not limit non-waivable refund, cancellation, consumer-protection or dispute rights where you live. Applicable law controls if it conflicts with this policy.
Purchases and use are also governed by the terms of service and privacy policy.