Last updated: August 20, 2026
You may ask to understand, access, correct or delete data connected to your CaTCF account. We verify identity first so data is not released to the wrong person.
We recommend that you first sign in to the purchasing or study account, then write from that account email. State the request type, account email and limited details needed to locate the record. Never send a password, complete card number or security code.
An in-site request is associated with the account identifier when you are signed in. Using the account email is usually faster when we need to reply, provide an export or complete further verification.
We may ask you to confirm through the account email, sign in again or provide limited information that matches an order or study record. We request only what is reasonably needed for verification. If scope is unclear, we will clarify before deleting anything.
After approved account deletion, you may lose sign-in access, remaining membership, saved questions, progress, feedback history and recordings, generally without recovery. Deletion does not automatically create a refund; see the separate refund policy.
Order, refund and audit records required for legal, accounting, security, anti-fraud or dispute purposes may not be deleted immediately. Provider backups and caches can also take a reasonable period to rotate.
Unsubmitted drafts, temporary test answers, timer state and some session information may exist only in your browser. Clear them through the browser's site-data settings. The server cannot recover or erase data that exists only on your device.
We will acknowledge requests and act within the period required by applicable law. A complex request, identity verification or legally retained information may take longer; where an extension is permitted, we will explain why. If we cannot complete the entire request, we will explain the limitation where practicable.
See the privacy policy for data categories, providers and retention information.